Kenya Incident Report - Unplanned Down Time - 03-09-2014

Dear Valued Client,


Please take note of the following incident report.

Higate Kenya – Unplanned Downtime: 20 March 2015

Incident Description:         Unplanned Server Downtime

Start Date/Time:                20 March 2015 7:00 AM (GMT +2)

End Date/Time:                 20 March 2015 7:00 PM (GMT +2)

Severity Level:                  Severity 1

Downtime Duration:          12 Hours


ISP at hosting solution experienced sever power outage to the data center hosting the Higate Kenya Platform which prevented normal operations to all services.


Impact effected all services on the Higate platform.

Preventative Measures:

The ISP is investigating the source of the failure and addressing accordingly.

Kind Regards,




Service Delivery Team

Please see Downloadable PDF Below

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