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Kenya Incident Report - Unplanned Down Time - 03-09-2014

Dear Valued Client,

 

Please take note of the following incident report.



Higate Kenya – Unplanned Downtime: 20 March 2015


Incident Description:         Unplanned Server Downtime


Start Date/Time:                20 March 2015 7:00 AM (GMT +2)

End Date/Time:                 20 March 2015 7:00 PM (GMT +2)


Severity Level:                  Severity 1


Downtime Duration:          12 Hours


Cause:


ISP at hosting solution experienced sever power outage to the data center hosting the Higate Kenya Platform which prevented normal operations to all services.


Impact:


Impact effected all services on the Higate platform.


Preventative Measures:


The ISP is investigating the source of the failure and addressing accordingly.



Kind Regards,

 

 

 

Service Delivery Team



Please see Downloadable PDF Below

pdf
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