Dear Valued Client,
Please take note of the following incident report.
Higate Kenya – Unplanned Downtime: 20 March 2015
Incident Description: Unplanned Server Downtime
Start Date/Time: 20 March 2015 7:00 AM (GMT +2)
End Date/Time: 20 March 2015 7:00 PM (GMT +2)
Severity Level: Severity 1
Downtime Duration: 12 Hours
ISP at hosting solution experienced sever power outage to the data center hosting the Higate Kenya Platform which prevented normal operations to all services.
Impact effected all services on the Higate platform.
The ISP is investigating the source of the failure and addressing accordingly.
Service Delivery Team
Please see Downloadable PDF Below